FAQ

Frequently Asked Questions

📦 Processing & Shipping Times

How long does it take to process my order?
Born Guilty uses print-on-demand fulfillment through Printful. Most items are made to order and take 2–7 business days to produce before they ship.

How long does delivery take within Australia?
Once your order has been fulfilled, domestic delivery typically takes 3–8 business days. Total estimated time from order to arrival is 5–15 business days.

What about international orders?
International shipping times vary by destination. Most international orders arrive within 10–20 business days after production. Please allow extra time during peak periods.

Will I receive tracking?
Yes! You'll receive a shipping confirmation email with a tracking link once your order has been dispatched.

📏 Sizing & Fit

How do I find the right size?
Each product page includes a size guide in the product description. We recommend measuring yourself and comparing to the size chart before ordering, as our items are made to order and cannot be exchanged for sizing errors on the customer's end.

Do items run true to size?
Fit can vary by style. Always check the individual product's size chart for the most accurate measurements.

🔄 Returns & Refunds

What is your return policy?
We offer a 30-day return policy. If you're not satisfied with your order, please contact us within 30 days of receiving it. Items must be unworn, unwashed, and in original condition.

Can I return a print-on-demand item?
Because our products are made to order, we do not accept returns or exchanges for change of mind or incorrect size selection. However, if your item arrives damaged, defective, or incorrect, we will replace it at no cost to you — just reach out with a photo of the issue.

How do I start a return?
Email us at the address below with your order number and reason for return, and we'll guide you through the process.

💳 Payment Options

What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as Shop Pay, Apple Pay, and Google Pay at checkout.

Is checkout secure?
Yes — all transactions are processed securely through Shopify Payments. Your payment details are never stored on our servers.

📬 Contact & Support

How do I get in touch?
We'd love to hear from you! You can reach us via our Contact page or chat with us directly using the chat icon on our website.

What are your support hours?
We aim to respond to all enquiries within 1–2 business days (AEST).

I haven't received a response — what should I do?
Check your spam or junk folder first. If you still haven't heard back within 3 business days, please reach out again and we'll prioritise your enquiry.